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This is the same billing method used by nearly every utility provider, including electric, natural gas, internet, cable, cellular phone, and many other monthly services. Utility companies cannot accurately bill for services that have not yet been provided.

We cannot determine your charges until after:

• the      month has ended,
• every      meter has been read,
• usage      has been verified, and
• billing      has been completed.

Billing customers before water has been used would require estimating future consumption, which would result in inaccurate invoices.

Our goal is to bill every customer based on their actual usage, ensuring everyone is charged fairly and accurately.

Water service is a recurring monthly utility, just like electricity, natural gas, internet, or cellular service.

Because water is used every month, customers should expect to make a monthly payment as part of their normal household budget.

Although invoices are normally emailed between the 10th and 15th of each month, occasional delays can occur due to holidays, system maintenance, internet outages, email delivery issues, or other unforeseen circumstances.

If your invoice has not arrived when expected, please contact our office so we can send another copy.

The absence of an invoice does not necessarily mean that no payment is owed. Since utility service continues every month, customers should anticipate a monthly bill and notify us promptly if one has not been received.

One of the biggest misunderstandings about utility billing is the purpose of the due date.

The due date is not the date customers are expected to begin making payment.

Instead, the due date marks the end of the courtesy payment period.

Our Company provides approximately 30 days to allow customers sufficient time to:

• receive      their invoice,
• review      it,
• ask      questions if necessary, and
• submit      payment.

Whenever possible, payments should be made well before the due date.

Waiting until the last day—or after the due date—increases the likelihood of late payments caused by bank processing times, weekends, holidays, internet outages, or other unexpected delays.

Submitting payment shortly after receiving your invoice is the best way to ensure your account remains current.

Our billing process is designed to ensure that every customer is billed accurately, consistently, and fairly based on the water they actually use.

We appreciate our members' cooperation in planning for their regular monthly utility payment and submitting payment promptly after receiving each invoice.

Water isUsed

June 1 ───────────────────────── June 30

↓

Meters Read

July 1–3

↓

Invoices Prepared & Emailed

Approximately July 10–15

↓

30-Day Courtesy Payment Period

↓

Payment Due

August 10-15

This cycle repeats every month.